Podio Training graphic that reads "New Training Available" and "Start Training"

PODIO MATERIAL REVIEW & APPROVAL TRAINING

The new material/script review & approval training is mandatory for staff who develop materials targeted to our members, providers, public and/or prospective member audiences. To have this training assigned to you, please have your supervisor/manager Click Here to Assign Training. This link will reroute you into L.A. Care University to access the training. Staff can also assign themselves by clicking on link and assigning the training to their learning plan. Once complete, you can easily return to the training in your LMS history if you need a refresher.

For questions about the Material/Script Review and Approval Process or for training, please email the Compliance team at mmcommunications@lacare.org.

Quick Overview: Training Presentation (ppt) REFRESHER!! Podio Resources Page Overview How to Navigate to the Podio Submission Form


Quick Updates

2023 DSNP Reference Guide for Members NEW
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Resources

Material Review
& Approval Flowchart

See how your requested material will travel through the review & approval process – Which departments will review & approve and in what order, How long they have, and Approving Department contacts.
Podio FAQ

Browse the Podio FAQ for quick answers to questions like: What is Podio?, How can I see all of my projects?, How do I know when my project is complete?, How long does each department have to review and approve my request…and more.
Required Documents When Submitting Requests

Don’t hold up the process. Make sure you know which required documents you should be including in your submission request.
C&L Significant
Publication List

Click here to see when you should include C&L’s large or small language blocks in your material.
Compliance Specific Flowchart

Get a little more detail when it comes to Compliance review and approvals.
Frequently Used
Acronyms & Terms

Stay in the know! Become familiar with the acronyms & terms you’re bound to come across while managing and tracking your request.
Threshold Languages

Not sure what the threshold languages are? View and download the list of L.A. Care’s threshold languages for all lines of businesses here.
Translation Fact Sheet

Get all of the important facts you need to know about translations like Submitting your request, Standard and Rush turnaround times, Approvals and more.
Translation Request
User Guide

If you need a little more information about submitting translation request, click here for a step-by-step guide on how to submit your translation request through T&I Express.
Marketing Questions

Have questions, concerns, or general recommendations? Shoot them our way! Marketing is always looking for ways to better serve our partners.
Branded Goods Project FAQ

Learn how the process works when requesting new promotional items, branded equipment, or workwear for your team.
Urgent Provider Requests!

Get ahead of the curve! Learn about the urgent provider request process and requirements now so your request goes as smooth as possible.
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Letterhead Templates

You can use the L.A. Care letterhead templates for member and provider communications. Documents submitted on the incorrect letterhead for Review & Approval, via Podio, will not be processed. You will be required to use the right letterhead and resubmit request. Please Note: The corporate letterhead will be used for Member Communications (all product lines), except for L.A. Care Covered. LACC letters will have its own template. All phone numbers must be included and be product specific.

Member

Templates specifically for all member communications. Please verify contact information and phone numbers within body content are correct and product specific.

Provider

Template specifically for all Product Line Provider Communications.

Co-Branded Partnerships

Template specifically for co-branded communications.

L.A. Care Direct Network

Template specifically for providers who are directly contracted with L.A. Care to service Medi-Cal members.

Podio Request

Scroll left or right to find the appropriate request form for your needs.

Business Card Request
Any or all target audiences

New employee, reprints, or updated business cards

SUBMIT REQUEST
Project Request
Any or all target audiences

ANY material or communication that needs design, layout, formatting (i.e. brochures, flyers, postcards, etc.)

SUBMIT REQUEST
Member Communication Request
Members (this includes materials sent to providers to distribute to members)

Member facing material or communication (i.e. emails, fax blasts, letters)

SUBMIT REQUEST
Provider Communication Request
Providers

Provider facing material or communication (i.e. emails, fax blasts, letters)

SUBMIT REQUEST
Script Request
Members, Providers, or Public

Scripts intended for members, providers or public (i.e. outbound & inbound campaign calls, video scripts, hold messages, VM messages, etc.)

SUBMIT REQUEST
Event Request
Any or all target audiences

Events intended for members, providers, sales or public (i.e. enrollment, sales, health fair events, etc.)

SUBMIT REQUEST
Newsletter Request
Members, Providers

Newsletters intended for members or providers (i.e. live well, be well, stay well, etc.)

SUBMIT REQUEST
Branded Goods Project Request
Any or all target audiences

Branded goods such as promotional items, equipment, and workwear.

SUBMIT REQUEST
Website Change Request
Any or all target audiences

Communication requests intended for changes or updates to L.A. Care websites (i.e. uploading web with new provider directory, etc.)

SUBMIT REQUEST
Ad Request Form
Members, Public

Ads intended for sponsored event program books

SUBMIT REQUEST
508C Request (Board Use Only) Request
Any or all target audiences

(i.e. meeting agenda and minutes, etc.)

SUBMIT REQUEST
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